Accor Hotels

The safety and wellbeing of our guests is a top priority for Accor and because changes are ongoing and unforeseeable due to COVID-19, we have implemented new cancellation/modification policies to provide our guests with increased flexibility.

Global Policy for Existing reservations for upcoming travel through May 31, 2020:?

• Guests who booked a non-flexible rate with Accor for travel prior to May 31,2020 may modify their reservation for future travel through May 31, 2021 without any modification fees by contacting the hotel directly.  For a list of hotels, please refer to:

Note: changes to existing reservations will be subject to availability and any rate difference.
Accor Hotels
18TH MAY 2020


Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are. The health, safety and well-being of our staff, guests and partners remains our top priority as the world goes through this unprecedented crisis. 

For us, knowing how to best care for our guests and reassure them that they will receive a safe welcome in our hotels is part of our DNA and comes naturally: Accor has been prioritizing the safety and wellbeing of customers and employees on a daily basis for more than 50 years. High standards of hygiene and cleanliness are already a given in all our brands, all over the world. 

Accor Hotels
20TH APRIL 2020

Accor has been focused on the safety and wellbeing of its customers, communities and employees on a daily basis for more than 50 years. Since the beginning of the spread of the coronavirus, Accor has had specialist teams working on ways to support its local and global communities and open its doors to the needs that this global pandemic has created.

A specific objective has been how to efficiently make services available to front-line medical staff, to all people engaged and mobilised in the fight against the spread of Covid-19, and to the most vulnerable populations.

Accor launched an emergency response platform to provide NHS, key workers and disadvantaged people with accommodation solutions in UK.

17TH APRIL 2020 

Following the recent cancellations of flights as a consequence of the coronovirus outbreak, and consequent requests of refunds via BSP link, this is to inform you that Alitalia is offering a Credit Note (TCV) for future transportation, for the original ticket value plus an additional bonus.  

The TCVs are valid 1 year from the day of issue. 

Air Transat 2

Coronavirus FAQ

Due to the coronavirus pandemic, we are temporarily suspending our flights until May 31, 2020.

If you were unable to travel due to the cancellation of our flights, we are providing a flight credit for travel within 24 months of your original return date.

These are extraordinary circumstances, when all airlines and travel companies have been forced to temporarily halt or drastically reduce their operations while governments have decided to close their borders.

This unprecedented situation is well beyond our control; we believe that the 24-month credit is an acceptable solution, and we are confident that our customers will be able to travel again in the near future, once the crisis passes.
Air Transat 2

Notice to Travellers

This section contains important notices and travel advisories. We wish to remind you that it is important to stay informed about changes that may affect your trip. Below is a list of travel advisories.

Air Transat 2
13TH APRIL 2020

Flexibility For Upcoming Reservations

Customers who have booked a flight with Air Transat for travel by April 30, 2020 can change their booking once at no charge towards travel completed by December 31, 2020* 

• Change travel dates or destination—or both—at no charge up to 3 days before departure.

• GDS waiver code: COVID2020
American Airlines

Coronavirus (COVID-19) Updates

The safety and well-being of our customers and team members remains our highest priority. American is in contact with U.S. and international authorities, as well as public health officials, and we continue to coordinate with them on all required health- and safey-related measures regarding coronavirus (COVID-19). Learn more about American’s response.

American Airlines
16TH MAY 2020

American Global Sales Update

American Airlines
1ST MAY 2020

American Global Sales Update

Weekly Covid-19 Update
American Airlines
29TH APRIL 2020

American Global Sales Update

Weekly Covid-19 Update
American Airlines
20TH APRIL 2020

American Airlines Covid-19 Weekly Update


Coronavirus Travel Information

ANA has adopted a range of precautionary measures in response to the Coronavirus outbreak in order to maintain a safe and secure environment for our customers, employees and the communities we serve. As the global health situation changes every day, ANA is continuously updating this site to reflect the most updated information.

Avanti West Coast
15TH MAY 2020

We all want to make sure our services are safe for those who need them most. So, it’s vital that you only use our trains if you have an essential journey with no alternative travel options. Where this is the case, there are some changes to the way you travel with us. 

There are extra protection measures in place and guidelines to follow when travelling with us. 

There are new updates to the Avanti West Coast timetable. These changes will take effect from 18 May 2020.
Avanti West Coast
15TH MAY 2020

Please follow latest Government guidelines and only travel by train if you have no alternative. Help keep our services safe for those who need them most.

There are new updates to the Avanti West Coast timetable. These changes will take effect from 18 May 2020 and can be viewed here.

British Airways

Coronavirus Travel and Service Updates

We recognise the increased uncertainty that coronavirus (COVID-19) may be causing. This situation will remain under review and we will continue to provide regular updates.

We’ll do everything we can to help customers affected. Safety is at the heart of everything we do, and we continue to liaise closely with global health authorities and government agencies on behalf of our customers.

British Airways
19TH MAY 2020

Name Change Flexibility For Corporate and On Business Travellers

Effective 19th May 2020 - In addition to our current Book with Confidence & Flexibility policy, British Airways is extending greater flexibility to your existing or new Corporate & On Business bookings with the ability to accommodate one free change in traveller name.

Book with Confidence & Flexibility for existing bookings policy terms and conditions apply, unless specified otherwise in this document.

British Airways
29TH APRIL 2020

New Webforms For COVID-19 Queries 

Our contact centres are experiencing high volumes of calls due to the current global situation.

In an effort to reduce call waiting times and answer your queries efficiently, we have introduced a COVID-19 webform for bookings on British Airways and Iberia. Please use the webform for all queries and only call our contact centres for flights departing within 72 hours.

Ensure you complete the webform in English and once submitted, you will receive an automated email with a unique reference number. You should receive a response to your query within 48 hours.
Carey Chauffeurs COVID 19 Update

We at Carey have always put the safety of our colleagues and valued customers at the top of everything we do.

In these extremely challenging times, the impact on the Business Travel Industry, including Carey's core market of airport transfers, events and international travel, has been huge.

Delta nEW

Nothing is more important to us than your safety, and we are doing everything we can to ensure the wellbeing of our customers and employees when you fly with us.

We have a strong, ongoing relationship with the Centers for Disease Control and Prevention and the World Health Organization, the world's foremost experts on communicable diseases, to make sure everything we do meets or exceeds their guidelines.

Information is more important than ever. We pledge to share updates with you as quickly as possible, with full transparency and, as always, with your safety foremost in mind.
Diamond Air: Fit To Fly

When your Clients are ready to travel again, DiamondAir will be there every step of their journey to provide assurance and confidence for a safe and stress free trip. Airport Concierge our Premium Meet and Assist service, available at over 600 destinations globally, now provides your Clients with an even higher standard of care and consideration. The safety of your Clients is our highest priority, not only will we expedite them through the airport but we will ensure dwell time is minimised in the congested passenger pinch points of the airport. Our services now incorporate safety/precautionary measures which will be continuously monitored and adapted in alignment to
Government advice and guidelines.


DiamondAir can fast track & assist Clients who are still flying for essential travel & for repatriation customers, thus minimising dwell time & the stress of travelling under current conditions.

21ST MAY 2020

Notice Of Cyber Security Incident ??" Be Alert To Phishing Emails
Dear Customer,

I wanted to write to you personally in regards to a recent cyber security incident at easyJet.

As you may have heard, we announced on 19th May 2020 that we were the target of an attack from a highly sophisticated source. As soon as we became aware of the attack, we took immediate steps to manage and respond to the incident, closing off the unauthorised access. We engaged leading forensic experts to investigate the issue and we also notified the National Cyber Security Centre and the Information Commissioner’s Office (ICO).
Etihad Airlines
10TH APRIL 2020

EU, UK, Switzerland and USA COVID-19 Commercial Waiver

We understand this is a difficult time, so we’re here to help make managing your guests’ travel plans as smooth as possible.

If your guests are scheduled to fly with Etihad Airways before 30 June 2020, they can rebook their flight for free, or use the value of their ticket as credit towards their next trip. 


Our teams are working tirelessly and doing their best to respond to thousands of calls and emails as quickly as possible. They’re striving to help every customer - rest assured they will get back to you. Thank you for your patience and for showing our colleagues the respect they deserve at a difficult time for everyone.

If you’ve emailed us or submitted an eVoucher request and received an automated reply, your eVoucher will be sent to you soon. Don't worry if your travel dates have already passed. We'll still be able to issue your eVoucher as normal.

We’d strongly encourage you not to call our contact centre but to check this page for all the latest info.

We apologise for the inconvenience caused and appreciate your understanding at this difficult time.
Please click on Find Out More to view an update from Luke Evans MP regarding FAQs on Job Retention Scheme.

This update was sent to us from our Partners at Focus Travel Partnership.

Global Hospitality
5TH MAY 2020


No one has predicted that such unprecedented times affecting people’s wellbeing and the global economy in a scale and pace never seen before will come, but we are facing them today and we have to adapt and act accordingly. The impact of COVID-19 on the hard-hit hospitality industry is shaping a new landscape for hotel operations.

We are pleased to share with you this guide prepared to assist both hoteliers with the preparations for the post-COVID era, as well as travel buyers looking for the reassurance for their travellers in the New Normal.

As a valued passenger at Heathrow, I'm writing to reassure you of our commitment to your safety and that of our colleagues in light of the current global Coronavirus (COVID-19) outbreak.

The safety and wellbeing of our passengers and colleagues is always our number one priority which is why, since January, we’ve implemented a number of measures at the airport to keep you safe through this difficult time.

27TH APRIL 2020


Providing a safe, healthy, and clean stay for every traveler has always been
important to us. Giving you additional confidence in our approach is more critical to us than ever before.


Thank you for flying with Japan Airlines.

JAL group has adopted a range of necessary precautions against the outbreak of the Novel Coronavirus in order to maintain a safe, secured environment for our customers, flight / cabin crews, and other employees.

As such to the followings for more information related to the Coronavirus situation.
28TH APRIL 2020

LNER Service Updates.

An overview of the latest updates and adaptions to LNER services.


Current Flight Information

All you need to know about Coronavirus.

1ST MAY 2020

For Your Personal Protection And

Malaysia Airlines requires passengers to wear their mask at all times.

1ST MAY 2020

Malaysia Airlines Flight Operation 

Malaysia Airlines has published its revised flight summer schedule from July to October 2020 for flights departing from the United Kingdom.
23RD APRIL 2020

Protect Yourself and Others

Effective from 23rd April 2020 Malaysia Airlines will enforce the use of protective masks by all passengers and crew at all times.


Travel Information: COVID-19 Update

We are closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s statements regarding the novel coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments.

The wellbeing of our guests and associates is of paramount importance.

7TH MAY 2020

Commitment to Clean

As we welcome you back to our hotels around the world, we are committed to providing you with a safe environment that aligns with expert protocols for working to defeat COVID-19. Consisting of in-house and outside experts in food and water safety, hygiene and infection prevention, and hotel operations, our Marriott Cleanliness Council is redefining our cleaning and safety standards. We will actively monitor and evolve our solutions to ensure a continued focus on the health and safety of our guests and associates.

Meliá Hotels International is very much aware that events related to the COVID-19 coronavirus and the intense amount of information it is generating requires us to make an extra effort with regard to transparency, openness and proximity with respect to everyone who has placed their trust in our company.

Right now, and until April 30, 2020, all the rates that we currently have on sale can be cancelled at no cost. Cancellations can be made between 1 and 7 days before the scheduled arrival date.
To our valued guests and Natives,

We’ve been watching and assessing the development of the Coronavirus (COVID-19) pandemic over the last several weeks with concern and we offer our thoughts for all those that have been affected.

We understand that the current situation may leave you feeling worried. Rest assured, we continue to closely follow the latest advice of the UK Chief Medical Officer, NHS and UK Government to minimise the risk as much as possible.


COVID-19 updates

We are working around the clock to keep you up-to-date with Covid-19 developments.

Radisson logo

Our Commitment To Health, Safety and Security

In response to the recent development of the COVID-19 pandemic, we continue to follow the latest advice and recommendations from the World Health Organization (WHO) and the local authorities in the countries we operate in. For up-to-date information and further details, please refer to the WHO and the Centers for Disease Control and Prevention.

Rail Delivery Group
22ND MAY 2020

Response To COVID-19: 
Demand Management Approach

This document provides an Overview of the approaches adopted by TOCs for demand management during the COVID-19 recovery and return to full-service phase. This paper should be read in conjunction with current industry advice urging people only to travel by rail if their journey is really necessary and asking those who need to travel to use alternatives or to go at quieter times if they can.

Transpennine Express

Coronavirus Travel Information

Once again, can I thank our customers who have continued travelling with us, and followed government advice, during this difficult time. The impact of Covid-19 (Coronavirus) continues to be felt throughout the United Kingdom and the rail industry is no different.

As a company, we are continuing to follow the advice given to us by the Rail Delivery Group, NHS and Public Health England. As long as the advice that travelling on trains is safe, we will continue running services and getting those key workers to where they need to be.
Transpennine Express
27TH APRIL 2020

Welcome to the latest edition of the TransPennine Express Stakeholder newsletter.  
Articles covered this month include the following:-
• An introduction from our new interim Managing Director, Liz Collins
• An update on the changes made to our timetable
• How we are keeping our colleagues and stations safe
• An overview of the results of the Stakeholder Survey


The travel industry has been particularly hard hit as a result of the outbreak of the COVID-19 coronavirus. At Travelport, we want to ensure we’re doing all we can to help the industry through this unprecedented situation.

Click on the below link to access an ongoing update of each new policy by airline, covering information related to cancellations, change fees, and refunds. We’ll update this regularly to save you having to find information from a number of different sources.

4TH MAY 2020

An overview of Uniteds updated cleaning procedures pre travel, during travel and after travel.

Virgin Atlantic

The health and wellbeing of our customers and crew is our highest priority. We are closely monitoring the situation and we’ll keep you updated. 

Please make sure we have your correct contact details in My booking.


The safety of our guests and team members around the world is a top priority. We have provided the thousands of independently owned and operated franchised hotels in our network and our managed and owned properties worldwide with helpful guidelines and safety information provided by the World Health Organization (WHO) and the U.S. Centers for Disease Control and Prevention (CDC) detailing how to identify COVID-19 symptoms and mitigate its transmission. We have also partnered with third parties, including Ecolab and other suppliers, to provide our hotels with access to industry-standard cleaning and disinfecting supplies and have made training available to support our franchisees and our managed and owned hotels in achieving the highest standards of cleanliness, disinfection and hygiene.
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