BTA Winter Conference 2020

A Different View is the first flagship event in the BTA's 2020 calendar and will bring together our members, industry partners, speakers, panelists and guests together to look at the new decade from a different perspective.

This years Conference promises to deliver again on the core values of the BTA community, with exceptional industry content across a broad spectrum of subjects, from political, economic, social and environmental issues, to specific sessions on aviation and ground transportation. 

Our theme this year following 2018's "What's Next?" is "A Different View" which gives our speakers and panelists a great opportunity to deliver insight and knowledge around developments and initiatives that will impact on us all over the coming months and years. From customer service to aviation, ground transport to crime 'A Different View' will explore how business travel will be impacted over the next decade. 

We look forward to welcoming you to the Congress Centre on 30th January 


The Agenda

09.15 - 09.45


Welcome To 'A Different View'
Steve Dunne | Digital Drums
Clive Wratten | The BTA

A Different View On Politics
Gareth Morgan | Cavendish Communications
Nicola Bartlett | Daily Mirror
Ben Kentish | The Independent


A Different View On Customer Service
Angela Mullen | easyJet
Bradley Joyce | Avanti West Coast
Mark Doma | Clarity
Mollie McCaughley | IHG

A Different View On Crime
Nick Hawkins | Global Security Accreditation
Chris Phillips | Ippso Ltd
Michael Aminzade | 6point6
Emma Shakespeare | Travlaw
James Parkhouse | Capita Travel and Events


A Different View On Aviation
Robert Carey | easyJet

A Different View On Ground Transport
Louisa Bell | Avis Budget Group
Greg Mendoza | Carey International
Caroline Simmerman | Karhoo


A Different View From The Board
Andrew Clarke | Egencia
Mick Gibbs | Norad Travel Group
Pat McDonagh | Clarity
Penny Worthy | Avis Budget Group
Paula Cullen | Native
Anna Doran | Avanti West Coast

A Different View Of Belfast
Lindsay McClenaghan | Visit Belfast


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Conference Venue
Congress Centre London

Venue Address
28 Great Russell St, Bloomsbury, London WC1B 3LS

30th January 2020

For further information on the conference agenda and speakers please click on the links below:

If you have not registered for the upcoming BTA Winter Conference, please contact for registration instructions