BTA Winter Conference 2020
'A Different View'
This years Conference promises to deliver again on the core values of the BTA community, with exceptional industry content across a broad spectrum of subjects, from political, economic, social and environmental issues, to specific sessions on aviation and ground transportation.
Our theme this year following 2018's "What's Next?" is "A Different View" which gives our speakers and panelists a great opportunity to deliver insight and knowledge around developments and initiatives that will impact on us all over the coming months and years. From customer service to aviation, ground transport to crime 'A Different View' will explore how business travel will be impacted over the next decade.
We look forward to welcoming you to the Congress Centre on 30th January.
Steve Dunne is one of the UK travel industry's top marketers with skills in marketing, digital, social media and crisis communications. He has designed, managed and implemented some of the most memorable marketing and PR campaigns in the sector and has handled reputation and marketing crises of all magnitudes. Steve is currently Chief Executive Officer of leading marketing and training company Digital Drums and is a columnist for Travel Weekly where he writes on marketing matters. Steve is a former Head of PR and marketing for British Telecom, HSBC and South African Airways and has run four major PR and marketing consultancies in the UK and Europe.
Chief Commercial and Strategy Officer
Vice President Business Development
Norad Travel Group
The International Protect & Prepare Security Office
Front Office Team Member At Kimpton Fitzroy
I’m originally from Glasgow and fell in to the hospitality industry 8 years ago while I was still at school, working as a part time waitress in Blythswood Square Hotel. I then went to university to study primary teaching but quickly realised the course was not for me and switched to study Business and Hospitality Management. Throughout my time at university, I continued working at Blythswood hotel, progressing to restaurant supervisor, then assistant restaurant manager. After 6 years working in F&B, I was given an opportunity to move to the front office team and became Guest Relations Manager for my final year in Glasgow. I then applied for the IHG future leaders programme (graduate programme) and am now based at The Kimpton Fitzroy Hotel in London, where I have been working for the last year in their front office team. I love the fast pace and energizing nature of hospitality operations and find it a very rewarding industry to be a part of.
Capita Travel and Events
- Business strategy definition and execution.
- Berger and acquisition planning and management.
- Empathetic and empowering leadership.
- Senior team building and coaching.
Michael is the Cyber MD at 6point6 with over 20 years of experience within the cyber security, governance, risk and compliance (GRC) industry. He is responsible for the cyber portfolio of services as well as leading the team of cyber specialists at 6point6, helping companies to establish an industry leading cyber maturity. Prior to joining 6point6, Michael was the VP for Global Compliance and Risk at a large cybersecurity and managed security services provider based in the US and the CISO for a leading payment and commerce solutions provider.
Avis Budget Group
Head Of UK Business Travel
Penny has enjoyed over 30 years in the travel Industry, with considerable experience in the Leisure & Business travel arena's.
She now heads up the UK Business Travel Team for Avis Budget UK.
Penny has multi-brand experience developed over 17 years working with the Travel management companies and associations across the Avis Budget group and brings considerable knowledge of sales management and relationship development.
Avis Budget Group
UK General Manager
Louisa Bell is the General Manager for the UK at Avis Budget Group, where her focus is on strengthening customer and employee engagement to ensure positive and measurable business change, helping to drive strong business results.
Louisa has been with the business since 2013 when she joined as Commercial Director for the UK before moving to become Operations Director for the UK and Scandinavia. She became General Manager - UK, in March 2018. During this time she has driven significant performance improvements through a programme of operational transformation.
Additionally, in 2018, Louisa became Vice Chair of the British Vehicle Rental and Leasing Association (BVRLA) Rental Management Committee which implements best practice and guidance to maintain the high standards of the rental industry. Having held a variety of commercial and operational roles at British Airways and Eurostar, she has a wealth of insight and experience across the travel industry.
Outside of work, Louisa is a keen open water swimmer and last year successfully completed an English Channel relay.
Avanti West Coast
Sales and Distribution Director
Anna Doran Sales & Distribution Director at Avanti West Coast has worked in the rail industry for 26 years and over that time gained a wealth of knowledge and experience in many areas including Customer Experience, Procurement, Sales and Commercial.
For the last 3 yrs as Sales & Distribution Director Anna has been responsible for all Avanti’s sales channels including b2b and b2c propositions along with all third party and partnership relationships ensuring the needs of all customers and channels are met.
Anna is also a member of Strategic Partnerships Committee at Rail Delivery Group and a member of the newly formed Supplier Board at BTA.
She is enthusiastic, passionate, collaborative, forward thinking, hardworking with a drive to change things for the better.
Away from work Anna enjoys spending time with her family her Spaniel Sprockett and good food and wine!
Online Travel Support Apprentice
Avanti West Coast
After graduating from Southampton Solent University in 2008 with BA (Hons) Tourism Management, I fulfilled my lifelong ambition of working on the railways by working for Virgin Trains at Birmingham International assisting with customer queries. This was a casual role but within a month I was fortunate to be given a permanent contract at Stafford station where I worked in the booking office, announcing office and platforms. In 2010, I landed my dream role of Train Manager based at Wolverhampton. In 2018 I began a secondment as an Engagement Consultant facilitating engagement days at Carlisle, Holyhead, Crewe and London Euston engaging with the frontline to celebrate 21 years of Virgin Trains and seek suggestions to how we can improve the service we offer. Shortly after, I was given the opportunity to be On Board Manager at Liverpool Lime Street managing 84 members of catering staff that work onboard.
In December 2019, I returned to my substantive role as Train Manager at Wolverhampton whilst we transitioned from Virgin Trains to Avanti West Coast. The role of Train Manager is to ensure everybody who travels is safe, both staff and customers. My role is safety critical and it involves completing safety checks on the train throughout the shift. It is important that the Train Manager is always visible to protect revenue and reassure passengers that they are travelling in a safe environment. My role also includes safely dispatching trains from stations along the West Coast Mainline and making announcements to keep passengers informed of the latest information.
Emma is an Associate Solicitor at Travlaw LLP, who brings a wealth of experience not only within the travel & leisure sector, but who has spent a number of years in private practice and in-house in commercial, corporate and finance law roles in London and Yorkshire.
Emma takes time to really understand her clients’ drivers and motivations in order to deliver pragmatic, commercial advice and legal solutions on all aspects of commercial and corporate law. In her time in practice she has advised global corporates, entrepreneurs and small owner managed businesses on a range of commercial agreements from standard terms, supply contracts, IT, IP and intra-group arrangements to major outsourcing contracts, corporate acquisitions, joint ventures, international corporate compliance and business start-ups.
Vice President - International Operations