BTA Winter Conference 2020
'A Different View'

A Different View is the first flagship event in the BTA's 2020 calendar and will bring together our members, industry partners, speakers, panelists and guests together to look at the new decade from a different perspective.

This years Conference promises to deliver again on the core values of the BTA community, with exceptional industry content across a broad spectrum of subjects, from political, economic, social and environmental issues, to specific sessions on aviation and ground transportation. 

Our theme this year following 2018's "What's Next?" is "A Different View" which gives our speakers and panelists a great opportunity to deliver insight and knowledge around developments and initiatives that will impact on us all over the coming months and years. From customer service to aviation, ground transport to crime 'A Different View' will explore how business travel will be impacted over the next decade. 

We look forward to welcoming you to the Congress Centre on 30th January.

The Speakers

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Steve Dunne
Digital Drums

Conference Moderator
Biography >

Steve Dunne is one of the UK travel industry's top marketers with skills in marketing, digital, social media and crisis communications. He has designed, managed and implemented some of the most memorable marketing and PR campaigns in the sector and has handled reputation and marketing crises of all magnitudes. Steve is currently Chief Executive Officer of leading marketing and training company Digital Drums and is a columnist for Travel Weekly where he writes on marketing matters. Steve is a former Head of PR and marketing for British Telecom, HSBC and South African Airways and has run four major PR and marketing consultancies in the UK and Europe.

Robert Carey - easyJet (2)
Robert Carey 
Chief Commercial and Strategy Officer  
Biography >
Robert joined easyJet in 2017 and is the Chief Commercial and Strategy Officer where his mandate stretches across strategy and commercial functions, including schedule, network, revenue management/pricing, sales, distribution and ancillary revenues.  Robert joined from McKinsey & Company where he was one of the leaders of the global Airline practice.  Over the last 11 years, Robert assisted 20+ airline clients from every continent on a range of strategic, revenue/commercial, and operations issues. This included designing growth plans, market entry strategies, mergers/integrations/JVs, as well as diagnostics / building specific capabilities and performance improvement in commercial and operations functions. Robert has also authored multiple articles and spoken widely about the airline industry and was a keynote speaker at Google’s Travel Forum, Terrapinn Aviation Festival, Google’s Think Travel, Virtuoso’s Symposium, and The Beat’s Annual Conference.  

Prior to McKinsey, Robert worked for Delta Air Lines and America West Airlines in a variety of roles across revenue and operations functions. He has his private pilot’s license.  

 Robert holds a MBA from Harvard Business School and a BSc in Industrial Engineering from Arizona State University. 
Caroline Simmerman - Karhoo
Caroline Simmerman
Vice President Business Development
Biography >
Since September 2019 I joined Karhoo, a Flit Technologies company, providing the ultimate solution for the first and last mile of anyones journey, to lead business development with global partnerships with travel operators such as airlines, railway companies and cruise lines. An exciting journey where urban mobility is combined with state-of-the-art technology all powered by a professional and passionate team. My travel expertise is gained from my time at car rental, at the leading car rental company Hertz and the hospitality industry where I had several likes roles within Park Plaza Hotels Europe.  
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Mick Gibbs
Norad Travel Group
Biography >
Mick is a majority shareholder of The Norad Travel Group, one of UK's top 30 Travel Management Company's, and a major employer in the Hampshire area with other UK offices in Somerset, Wiltshire Northern Ireland, Kent and Associate International offices. Over 30 years of Business Travel and general management experience and the last 20 years in Senior/Directorate Roles including Pickford's, Britannic, Portman and the Automobile Association.

Mick is Chairman of the Focus Partnership, the UK's Leading SME collaborative partnership  overseeing a wide and diverse set of general industry issues and projects. 

A member of the BTA Executive Board, Mick also chairs the BTA Technology Strategy Group. 

Living in the village of Liss is a regular contributor to the local business and currently sits on the Board of Business East Hampshire. Married with 6 children a fanatical Leeds United follower and an avid golfer.
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Andrew Clarke
Senior Director
Biography >
Andrew holds the position of Senior Director within global customer operations at Expedia owned Egencia, and is responsible for providing a broad range of Travel Management leadership to Global Customers headquartered around the world.

Leading a large and rapidly growing team of travel specialists who provide a full end to end support & service from Sales and Business Development, Program Management, Customer Service and Account Engagement, Andrew's role requires him to have a close understanding of modern traveller requirements and align Egencia's market-leading high online Travel Management services to their 24/7 expectations. Whilst maintaining a constant eye on industry trends, supporting focus on reducing the cost of travel, and obtaining close compliance to customer's travel policy and duty of care to their employees.

During his twenty-seven year career in the industry, Andrew has held multiple roles at Egencia including General Manager UK and Head of UK Operations. Prior to Egencia Andrew worked at CWT and was responsible for several key service centres and led the introduction of online support. 

Andrew lives in Manchester with his wife and three children and is a keen golfer and passionate supporter of Manchester City.
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Pat McDonagh

Biography >
In 2012, having previously had a successful career in Tour Operating with MyTravel, Thomas Cook and The Co-operative Travel, Pat undertook the role of Head of  Business Travel for the Thomas Cook Co-operative Travel JV. Since then he has managed the business through its acquisition by the Al Tayyar Group and it's rebrand to Clarity Travel Management whilst transforming and growing the business through a number of significant new business wins and technology innovations.

Now CEO of the combined Portman Clarity business, the UKs 8th largest TMC, Pat joined the BTA Executive Board in February 2017.
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Chris Phillips
The International Protect & Prepare Security Office 

Managing Director
Biography >
Chris Phillips is CEO and Founder of IPPSO ltd (The International Protect and Prepare Security Office) and has over 39 years experience in policing, Counter Terrorism security advising corporate, government and private clients across the world. Leading  the UK’s National Counter Terrorism Security Office he developed and delivered the Counter Terrorism Crowded places strategy.

He has delivered training, run projects and operations across the world. A regular commentator for the international press, television and radio on terrorism, policing, risk, security and espionage matters, he has written numerous ‘good practice guides, made film based training courses and is frequently invited as keynote speaker at international conferences and summits.  

Chris is a fellow of the Security Institute and of the Chartered international Institute of Risk and Security Management.  
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Mollie McCaughley
Front Office Team Member At Kimpton Fitzroy
Biography >

I’m originally from Glasgow and fell in to the hospitality industry 8 years ago while I was still at school, working as a part time waitress in Blythswood Square Hotel. I then went to university to study primary teaching but quickly realised the course was not for me and switched to study Business and Hospitality Management. Throughout my time at university, I continued working at Blythswood hotel, progressing to restaurant supervisor, then assistant restaurant manager. After 6 years working in F&B, I was given an opportunity to move to the front office team and became Guest Relations Manager for my final year in Glasgow.  I then applied for the IHG future leaders programme (graduate programme) and am now based at The Kimpton Fitzroy Hotel in London, where I have been working for the last year in their front office team. I love the fast pace and energizing nature of hospitality operations and find it a very rewarding industry to be a part of.

James Parkhouse
Capita Travel and Events

Biography >
Over 20 years’ experience in Business Leadership, Management Consultancy and Programme Management in both Private and Public Sector organisations in a wide number of business sectors Since 2007 I have been a Director for one of the UK's leading Business Services organisation (Capita Plc) and have both led its business in India (which grew from around 100 to over 3000 people during my tenure) and created and built Capita Travel and Events where I have overseen our growth from a single site Travel Management Company with 100 people and a turnover of £80m to one of the largest providers in the UK with 6 sites, circa 800 people and a turnover of over £500m per annum. In my career to date 

I have looked to build a strong track record of delivery in:   
  • Business strategy definition and execution.  
  • Berger and acquisition planning and management.  
  • Empathetic and empowering leadership.  
  • Senior team building and coaching. 
Michael Aminzade

Managing Director

Biography >

Michael is the Cyber MD at 6point6 with over 20 years of experience within the cyber security, governance, risk and compliance (GRC) industry. He is responsible for the cyber portfolio of services as well as leading the team of cyber specialists at 6point6, helping companies to establish an industry leading cyber maturity. Prior to joining 6point6, Michael was the VP for Global Compliance and Risk at a large cybersecurity and managed security services provider based in the US and the CISO for a leading payment and commerce solutions provider.

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Penny Worthy
Avis Budget Group

Head Of UK Business Travel
Biography >

Penny has enjoyed over 30 years in the travel Industry, with considerable experience in the Leisure & Business travel arena's.

She now heads up the UK Business Travel Team for Avis Budget UK.

Penny has multi-brand experience developed over 17 years working with the Travel management companies and associations across the Avis Budget group and brings considerable knowledge of sales management and relationship development.

Louisa Bell
Avis Budget Group

UK General Manager
Biography >

Louisa Bell is the General Manager for the UK at Avis Budget Group, where her focus is on strengthening customer and employee engagement to ensure positive and measurable business change, helping to drive strong business results. 

Louisa has been with the business since 2013 when she joined as Commercial Director for the UK before moving to become Operations Director for the UK and Scandinavia. She became General Manager - UK, in March 2018. During this time she has driven significant performance improvements through a programme of operational transformation. 

Additionally, in 2018, Louisa became Vice Chair of the British Vehicle Rental and Leasing Association (BVRLA) Rental Management Committee which implements best practice and guidance to maintain the high standards of the rental industry. Having held a variety of commercial and operational roles at British Airways and Eurostar, she has a wealth of insight and experience across the travel industry.

Outside of work, Louisa is a keen open water swimmer and last year successfully completed an English Channel relay. 

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Anna Doran
Avanti West Coast

Sales and Distribution Director
Biography >

Anna Doran Sales & Distribution Director at Avanti West Coast  has worked in the rail industry for 26 years and over that time gained a wealth of knowledge and experience in many areas including Customer Experience, Procurement, Sales and Commercial.

For the last 3 yrs as Sales & Distribution  Director Anna has been responsible for all Avanti’s sales channels  including b2b and  b2c  propositions along with all third party and partnership relationships ensuring the needs of all customers and channels are met.

Anna is also a member of Strategic Partnerships Committee at Rail Delivery Group and a member of the newly formed Supplier Board at BTA.

She is enthusiastic, passionate, collaborative, forward thinking, hardworking with a drive to change things for the better.

Away from work Anna enjoys spending time with her family her Spaniel Sprockett and good food and wine!

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Mark Doma

Online Travel Support Apprentice 
Biography >
My name is Mark Doma and I have been an Apprentice with Clarity’s Online Support Team in Manchester since August 2018. I joined the team after finishing my Level 3 Travel & Tourism Diploma at college and started working full time straight away.      

My day-to-day roles include providing support for our clients when using the online booking tool and also amending online bookings. We are a customer facing team which means we get to see our client’s changing expectations every day, mainly in the sense of clients expecting business travel to take advantage of the latest technology.     

Since joining Clarity I have gained lots of valuable experience and skills and by August this year I hope to become a fully qualified Business Travel Consultant.  
Bradley Joyce
Avanti West Coast

Train Manager 
Biography >

After graduating from Southampton Solent University in 2008 with BA (Hons) Tourism Management, I fulfilled my lifelong ambition of working on the railways by working for Virgin Trains at Birmingham International assisting with customer queries. This was a casual role but within a month I was fortunate to be given a permanent contract at Stafford station where I worked in the booking office, announcing office and platforms. In 2010, I landed my dream role of Train Manager based at Wolverhampton. In 2018 I began a secondment as an Engagement Consultant facilitating engagement days at Carlisle, Holyhead, Crewe and London Euston engaging with the frontline to celebrate 21 years of Virgin Trains and seek suggestions to how we can improve the service we offer. Shortly after, I was given the opportunity to be On Board Manager at Liverpool Lime Street managing 84 members of catering staff that work onboard.

In December 2019, I returned to my substantive role as Train Manager at Wolverhampton whilst we transitioned from Virgin Trains to Avanti West Coast. The role of Train Manager is to ensure everybody who travels is safe, both staff and customers. My role is safety critical and it involves completing safety checks on the train throughout the shift. It is important that the Train Manager is always visible to protect revenue and reassure passengers that they are travelling in a safe environment. My role also includes safely dispatching trains from stations along the West Coast Mainline and making announcements to keep passengers informed of the latest information.

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Emma Shakespeare

Biography >

Emma is an Associate Solicitor at Travlaw LLP, who brings a wealth of experience not only within the travel & leisure sector, but who has spent a number of years in private practice and in-house in commercial, corporate and finance law roles in London and Yorkshire.

Emma takes time to really understand her clients’ drivers and motivations in order to deliver pragmatic, commercial advice and legal solutions on all aspects of commercial and corporate law. In her time in practice she has advised global corporates, entrepreneurs and small owner managed businesses on a range of commercial agreements from standard terms, supply contracts, IT, IP and intra-group arrangements to major outsourcing contracts, corporate acquisitions, joint ventures, international corporate compliance and business start-ups.

Being part of the Commercial Team at Travlaw LLP, Emma assists many clients, including TMCs and travel businesses in various aspects, and is looking forward to meeting more at the event!
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Greg Mendoza
Carey International

Vice President - International Operations
Biography >

Greg Mendoza is the Managing Director of Carey in the UK. A Vice President of Carey International, he is responsible for all aspects of Carey's business outside of North America and Canada. Greg has worked in customer service industries all his working life and is driven by the need to deliver outstanding ‘Carey Service’ throughout the business. Greg joined Carey in 2004 and along with our team based in the United Kingdom has worked to continue building Carey's reputation as the worlds leading provider of innovative chauffeur-driven services. Prior to joining Carey, Greg held senior management positions at National Car Rental and Guy Salmon Chauffeur Drive.