About Us


The BTA is the representative association for the business travel community and travel management companies, with our TMC members accounting for over ninety percent of all managed travel booked in the UK.

Our industry partners are all influential travel industry suppliers including airlines, airports, accommodation companies, rail, car rental, technology, payment and ancillary product providers.

Working with our members and industry partners, we raise the profile of the vital role business travel plays in the broader economy. This includes facilitating leading industry events, commissioning surveys and research and lobbying organisations that can impact and influence our industry; including suppliers, UK Government and EU legislators.

Cornerstones

Commerce


Promoting business travel as an investment, commercial strategy and driver of economic growth. Ensuring fairness, transparency and a competitive market place across all industry sectors.
BTA-Updated-Icons_Commerce
BTA-Updated-Icons_Community

Community


Bringing together and supporting our members, partners and industry   stakeholders to deliver solutions to cross-industry issues and market changes.

Continuity


Driving the responsible development and sustainability of the industry, through nurturing talent, embracing new technology and inspiring the next generation of business travel leaders.
BTA-Updated-Icons_Continuity
BTA-Updated-Icons_Consistency

Consistency


 
Championing professional standards, best practice service delivery, duty of care and traveller wellbeing.

BTA Board Of Directors

2018-12-07 14_37_16-Window
Suzanne Horner 
Gray Dawes Group
BTA Chairwoman

Biography >

Suzanne Horner, CEO at travel management specialist Gray Dawes since 2011, has overseen the transformation of the business from 40 employees, 1 office, £30m turnover organisation to one that now boasts 180 employees, 5 offices and £110m+ sales.

Suzanne has previously worked in a senior capacity at British Airways, Egencia and Norwegian Cruise Line. In October 2018 Suzanne was given the Outstanding Achievement Award by Advantage Travel Partnership.

circle-cropped (15)
Mervyn Williamson
Treasurer and BTA Officer


Biography >
Mervyn  joined the Phoenix Travel Group in 1995 and became a major shareholder in the agency following a management buy-out. When Phoenix was acquired by TQ3 Travel Solutions in 2003 he was invited to join the European Board and appointed Managing Director of the UK and EMEA in 2003.

With his business partner Jon Langley, he acquired Statesman Travel in July 2007. Since that time, the company has more than quadrupled in size.

Mervyn is also the Vice Chairman of Travel Solutions International, its global travel management partnership that operates in over 40 countries.

He has served on the Executive Board of the BTA since January 2011 and as Treasurer since July 2012.

circle-cropped (14)3
Richard Boardman
Reed & Mackay Travel


Biography >
Before joining Reed & Mackay, Richard worked in the City qualifying as an ACII and ACILA. He left the Insurance industry in 1994 to become Managing Director and subsequently CEO of his family business Reed & Mackay. 

Reed & Mackay has grown organically to become one of the most trusted and respected companies in the Business travel management sector. It continues to attract the best consultants in the business and its in-house technology, iQ, empowers them to deliver a truly unique service.The business focuses on high performance professionals with specialist and exacting requirements.  

Having attracted investment into the business to take it onto the next exciting phase of growth, Richard's role is now as a Board Director of Reed & Mackay with responsibility for industry matters and Chairman of Reed and Mackay's Partner network which joins together market leading specialists in over 45 countries
worldwide with its own offices in UK, USA, Dubai and Germany.
circle-cropped (19)
Adam White
Baxter Hoare Travel


Biography >
Adam White joined the BTA as Director in January 2000.

A travel professional with over 14 years' Director and Board level experience, Adam is passionate about innovation, technology and the execution of change strategies. Results focused with refined operational, commercial and customer experience expertise garnered from his tenures at companies such as Bath Business Travel Management and Radius Travel, Adam is both entrepreneurially effective and commercially minded. A regular speaker at business travel related events, Adam has the ability to combine creativity and innovation with robust execution to transform business performance. Adam creates a lasting impression; a powerful communicator and persuasive influencer, he is capable of motivating teams, colleagues and customers alike.
circle-cropped (18)
Mick Gibbs
Norad Travel


Biography >
Mick is a majority shareholder of The Norad Travel Group, one of UK's top 30 Travel Management Company's, and a major employer in the Hampshire area with other UK offices in Somerset, Wiltshire Northern Ireland, Kent and Associate International offices. Over 30 years of Business Travel and general management experience and the last 20 years in Senior/Directorate Roles including Pickford's, Britannic, Portman and the
Automobile Association.

Mick is Chairman of the Focus Partnership, the UK's Leading SME collaborative partnership  overseeing a wide and diverse set of general industry issues and projects. 

A member of the BTA Executive Board, Mick also chairs the BTA Technology Strategy Group. 

Living in the village of Liss is a regular contributor to the local business and currently
sits on the Board of Business East Hampshire. Married with 6 children a fanatical Leeds United follower and an avid golfer.
circle-cropped (16)
Polly Smoothy
CWT
Biography >

Polly has over 18 year’s experience in the business travel industry, specialising in supplier management, an area she is particularly passionate about.  She is currently in the Global Supplier Management team for CWT but has also worked for HRG and GBT in the past.  Polly was appointed to the GTMC Board back in March 2017 and re-joined the BTA in June 2019, she is keen to not only bring her insight and experience of working for the large TMC’s but also inspire other women to work for the business travel industry. 

circle-cropped (22)
Andrew Clarke
Egencia


Biography >
Andrew holds the position of Senior Director within global customer operations at Expedia owned Egencia, and is responsible for providing a broad range of Travel Management leadership to Global Customers headquartered around the world.

Leading a large and rapidly growing team of travel specialists who provide a full end to end support & service from Sales and Business Development, Program Management, Customer Service and Account Engagement, Andrew's role requires him to have a close understanding of modern traveller requirements and align Egencia's market-leading high online Travel Management services to their 24/7 expectations. Whilst maintaining a constant eye on industry trends, supporting focus on reducing the cost of travel, and obtaining close compliance to customer's travel policy and duty of care to their employees.

During his twenty-seven year career in the industry, Andrew has held multiple roles at
Egencia including General Manager UK and Head of UK Operations. Prior to Egencia
Andrew worked at CWT and was responsible for several key service centres and led the introduction of online support. 

Andrew lives in Manchester with his wife and three children and is a keen golfer and
passionate supporter of Manchester City.
circle-cropped (17)
Maria Baty
Altour


Biography >
Maria's career in the travel industry spans over 25 years in a variety of fields, including corporate, entertainment, media and fashion. Maria joined the Regional team of UNIGLOBE Travel in 1992 where she worked as Director of Training and Development supporting numerous start-up companies before joining Top Flight Travel as a Company Director in 1998.    

Top Flight Travel was acquired by Altour in 2016 and Maria has recently been appointed Managing Director, Altour UK.  Altour is part of the Travel Leaders Group of companies and Maria also sits on the UK leadership team of Travel Leaders UK.   

In her spare time enjoys challenges such as competing in the London Triathlon, the River Dart 10k swim, and trekking to Machu Picchu. Maria is also an active supporter and member of the Women's Supporting Women Group of the Princes Trust. 
circle-cropped (20)
Pat McDonagh
Clarity


Biography >
In 2012, having previously had a successful career in Tour Operating with MyTravel, Thomas Cook and The Co-operative Travel, Pat undertook the role of Head of  Business Travel for the Thomas Cook Co-operative Travel JV. Since then he has managed the business through its acquisition by the Al Tayyar Group and it's rebrand to Clarity Travel Management whilst transforming and growing the business
through a number of significant new business wins and technology innovations.

Now CEO of the combined Portman Clarity business, the UKs 8th largest TMC, Pat
joined the BTA Executive Board in February 2017.
circle-cropped (14)
Steve Barass
TAG


Biography >

A Global Business Specialising in the Entertainment, Film, Media, Corporate Travel & Events Industries.

Following Apiary Capitals acquisition of TAG’s international business’s in 2018 Steve joined as CEO to create the Group strategy, drive sustainable growth, develop best in class customer service and evolve a high performing and engaged workforce.

Steve has over 30 years of experience in the Travel sector with the last 10+ years at CEO/MD level and after leading the successful sale of Gold Medal Travel Group to dnata (Emirates Group) spent three years leading a range of business’s in the UAE & SE Asia region which included DMC and MICE activity, buying Air & Ground for the dnata group and setting up dnata’s own bed bank YalaGO.

Joining the BTA Executive Board in 2018, Steve brings an in depth knowledge of international operations and a reputation for driving significant change by modernising & building business’s that will continue to be relevant and have a successful future.

circle-cropped (21)
James Parkhouse
Capita Travel and Events
Biography >

Over 20 years’ experience in Business Leadership, Management Consultancy and Programme Management in both Private and Public Sector organisations in a wide number of business sectors Since 2007 I have been a Director for one of the UK's leading Business Services organisation (Capita Plc) and have both led its business in India (which grew from around 100 to over 3000 people during my tenure) and created and built Capita Travel and Events where I have overseen our growth from a single site Travel Management Company with 100 people and a turnover of £80m to one of the largest providers in the UK with 6 sites, circa 800 people and a turnover of over £500m per annum. In my career to date I have looked to build a strong track record of delivery in:  
  • Business strategy definition and execution.
  • Merger and acquisition planning and management.
  • Empathetic and empowering leadership
  • Senior team building and coaching
circle-cropped (9)
Adam Knights
ATPI
Biography >

Adam’s early career was in business and leisure travel for American Express and Trailfinders. He then joined Seaforths Travel in 1998, which went on to become part of the ATPI Group. Adam was instrumental in diversifying the business from a successful, independent UK agency with specialisms in oil and gas to the multi-sector, global agency that ATPI is today. 

Adam has been part of the ATPI Group since 2002 and has played a key role in its expansion and reputation of the Group internationally. Adam is currently Regional Managing Director in the UK, France & Benelux, and Global Head of Corporate Sales.   
circle-cropped (10)
Douglas O'Neill
Inntel
Biography >
Douglas O’Neill started his professional career as a Solicitor, specialising in offshore tax and trust advice, spending 3 years in Jersey and 7 years in London working for global Solicitor’s firms.   

Douglas made a dramatic career change in 2001 moving to Inntel, a leading UK provider of meetings, accommodation, event management and business travel services.     

Douglas is now the CEO and owner of Inntel, which employs over 125 staff at its headquarters in the South of England.  Since he took over the business in 2001, annual turnover has grown organically by over 400% and is now over £65 million. Inntel’s clients are some of the UK’s largest organisations and include FTSE100.  The company completes over 300,000 transactions annually and develops market leading technology specifically for their clients.     

Douglas takes on many voluntary industry positions.  He is currently on the advisory panel for the UK’s largest Meetings conference and the UK’s largest Business Travel conference.  In 2016 he was elected Chair of the GBTA Europe Meetings Committee.  His role is to ensure GBTA Europe maintain a focus on Meetings & Events content throughout its education, training and white paper activity.       

In his spare time O’Neill enjoys running and especially completing marathons, 15 to date.  He also has a passion for the hills and completed a 214 mile cycle and running race across Scotland in 2016 and in 2015 he climbed the three highest peaks in the UK in the single day. Many of these activities are to raise money for local charities, including St Helena Hospice in Colchester and East Anglia’s Children’s Hospice.  
circle-cropped (11)
Saad Hammad
Key Travel
Biography >

Saad is the CEO of Key Travel, an international market leading TMC exclusively focused on the not-for-profit sector. Since joining in 2017, he has doubled the scale of the business organically and through M&A, expanding operations into 11 countries across Europe, Africa, and North America. 

Saad has considerable international executive and non-executive experience from within the travel industry as well as other sectors. He was between 2013 and 2016 Group CEO of Flybe (Europe’s largest regional airline), where he led a turnaround which in 2016 returned the business to profit for the first time since its flotation on the London Stock Exchange in 2010.  Saad has also been MD at the Gores Group, an-operations focused private equity firm as well as Chief Commercial Officer at EasyJet PLC where he led the airline’s commercial transformation which doubled revenues from £1.3bn to £2.7bn within 4 years. He is currently non-executive director at Jetlines, a low cost airline start-up in Canada and has been a non-executive director of other international businesses, including Pegasus Airlines, the leading low-cost carrier in Turkey.

Saad, who grew up in Lebanon, is a UK national and holds a BA (Hons) in Politics, Philosophy and Economics from Oxford University and an MBA from INSEAD. He is married with 2 children and is a big tennis fan.

Governance


The BTA is a not for profit membership and partners organisation. Established in 1967 it is a company limited by guarantee with no share capital.

The BTA is governed by its Executive Board, of fourteen individual TMC's comprising a broad representation of our membership.
People_charcoal